*{box-sizing:border-box}body{margin:0;background:#f5f7fa;color:#18202a;font:15px/1.55 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}a{color:#1463df;text-decoration:none}.wrap{max-width:1120px;margin:auto;padding:0 24px}header{background:#0e1723;color:#fff;border-bottom:1px solid #1f2b39}.topbar{height:70px;display:flex;align-items:center;justify-content:space-between}.brand{color:#fff;font-weight:800;letter-spacing:.08em}.brand span{color:#5ca0ff}nav{display:flex;gap:24px;align-items:center}nav a,.linkbtn{color:#dce6f2}.inline{display:inline}.linkbtn{background:none;border:0;padding:0;font:inherit;cursor:pointer}main{padding-top:42px;padding-bottom:70px}.hero,.page-head,.section-head{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:26px}h1{font-size:34px;line-height:1.15;margin:4px 0 8px}h2{font-size:18px;margin-top:0}.eyebrow{margin:0;color:#5a6b7e;text-transform:uppercase;letter-spacing:.12em;font-size:12px;font-weight:700}.muted{color:#6b7785}.card{background:#fff;border:1px solid #e1e6ed;border-radius:14px;padding:24px;box-shadow:0 6px 24px rgba(20,35,55,.04);margin-bottom:24px}.grid{display:grid;gap:24px}.grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}.big{font-size:36px;font-weight:800}.meter{height:8px;background:#edf1f5;border-radius:10px;overflow:hidden;margin:15px 0}.meter span{display:block;height:100%;background:#1463df}.button,button.primary{display:inline-flex;align-items:center;justify-content:center;padding:10px 16px;border-radius:8px;border:0;font-weight:700;cursor:pointer}.primary{background:#1463df!important;color:#fff!important}.secondary{background:#edf2f7;color:#263546}.ticket-list{border-top:1px solid #edf0f3}.ticket-row{display:flex;justify-content:space-between;align-items:center;padding:16px 4px;border-bottom:1px solid #edf0f3;color:#18202a}.ticket-row div:first-child{display:flex;flex-direction:column;gap:2px}.ticket-row .right{display:flex;align-items:center;gap:15px}.badge{display:inline-block;padding:5px 9px;border-radius:999px;background:#edf1f5;font-size:12px;font-weight:700}.badge.new{background:#e8f1ff;color:#145ab8}.badge.in_progress{background:#fff3d9;color:#8a6200}.badge.resolved,.badge.closed{background:#e5f7ed;color:#187342}.badge.customer_reply{background:#f1eaff;color:#6440a0}.form-card{max-width:850px}.narrow{max-width:560px}label{display:block;font-weight:650;margin-bottom:18px}input,select,textarea{width:100%;margin-top:6px;padding:11px 12px;border:1px solid #cfd7e1;border-radius:8px;background:#fff;font:inherit}textarea{resize:vertical}.actions{display:flex;justify-content:flex-end;gap:10px}.alert,.success{padding:11px 13px;border-radius:8px;margin-bottom:18px}.alert{background:#fff0f0;color:#a12626}.success{background:#e9f8ef;color:#176b39}.login-card{max-width:440px;margin:70px auto}.messages{max-width:900px}.message{background:#fff;border:1px solid #e1e6ed;border-radius:14px;padding:20px;margin-bottom:14px}.message.customer{border-left:4px solid #1463df}.message-meta{display:flex;justify-content:space-between;color:#6b7785;margin-bottom:12px}.message-body{white-space:pre-wrap}.attachment{display:inline-block;margin-top:14px;padding:8px 10px;background:#f2f5f8;border-radius:7px}dl{display:grid;grid-template-columns:130px 1fr;gap:10px}dt{color:#6b7785}dd{margin:0}@media(max-width:720px){.grid.two{grid-template-columns:1fr}.hero,.page-head{align-items:flex-start;flex-direction:column}.topbar{height:auto;padding-top:18px;padding-bottom:18px;gap:14px;align-items:flex-start;flex-direction:column}nav{gap:16px;flex-wrap:wrap}.ticket-row{align-items:flex-start;gap:10px}.ticket-row .right{flex-direction:column;align-items:flex-end}h1{font-size:28px}.wrap{padding-left:16px;padding-right:16px}}